Privacy Policy

 Our commitment

As one of our valued guests (hereiafter “you”), it is always a pleasure to welcome you to one of our hotels, our first priority is to offer you exceptional stays and experiences around the world. Your full satisfaction and faith in Viethotel is essential to us.

 Consent to this hotel guest privacy policy

You should read this hotel guest privacy policy carefully before providing us with any of your “personal information”. Any information collected and recorded in any format that identifies you personally, whether directly (name) or indirectly (phone number, e-mail address). The Viethotel may use your personal information for marketing purposes. If requires by application law, you will be requested to give your prior express consent to receive such marketing materials.

What personal information?

As a the Viethotel’s guest, you may be asked, at various times, to provide personal information about yourself and your family member, such as:

1/ Contact information, name, telephone number, e-mail addresses, postal addresses,…

2/ Other personal details: date of birth, nationality

3/ Children information: name, date of birth and age

4/ Credit card details (only in transactional related system)

5/ Membership card member of frequent flyer or any of Viethotel’s partners you are registered with.

6/ Your date of arrival and departure/visit from our hotel

7/ Your preferences and interests, smoking or non-smoking room, preferred location of your room, typeof bed, sports and culture interests.

8/ Any questions/ comments you may have during or after your stay in our hotel.

In addition, depending on the applicable law, other data than those listed above may also be considered as sensitive data: credit card number, leisure habits, personal acitivities and hobbies, cultural habits, smokers/ non – smokers status,…however we may need to collect such data which may be considered as sensitive, to satisfy your request or provide you with specific services such as specific diet or any disability access facilities in such case, if required by applicable law, we will ask you to expressly consent that we collect and process such sensitive information.

When is personal information collected?

In certain circumstances including without limitation as follows:

1/ Hospitality activities such as:

-          Booking hotel rooms

-          Check in and check out

-          Consumption during a stay in an hotel as tracked through room charges

-          Claim, requests and/or disputes

-          Participation in marketing programs

-          Contribution to guests surveys and/or comment

-          Subscription o newsletters, to receive e-mail offers or promotion

-          Internet activities (Fill in of an online collection form (online bookings, questionnaire,..)

What are the purposes?

1/ To manage your reservation and booking

2/ To manage your stay at the hotel

3/ To improve our hospitality services

4/ To send an newsletters, promotions and marketing material or contact you about tourism, hospitality or services, hotel promotions,…

5/ To comply with local regulations (retention of business or accounting documents) 

Data Security

We make sure all your personal information keep as a TOP CONFIDENTIAL document.